Call Center Technology

Why should ôBelyx be on top of your list for call center solutions?

By Ramana Reddy, Director, Service Delivery & Operations, 3CLogic

You are looking at multiple solutions to either start a ‘Greenfield’ call center or switch to lower cost solution. Here are the reasons why ôBelyx should on the top of your list of call center solutions:

1. Evaluating customer needs

We talk to you and advise you right in the beginning if ôBelyx fits your needs.

2. ôBelyx Trial

The 2 day pass (www.obelyx.com/2daypass) with access to all the features introduces you to the many benefits of ôBelyx. During the trial you can use the free 50 minutes package to call your leads and confirm the professional sound quality of the calls.

3. How we provide service delivery?

a. Demo: Our sales engineers will answer your questions about during the demo. Please contact the sales team (sales@3clogic.com) to schedule an online demo (30 minutes)

b. Training session: After you purchase the packages you can sign-up to join our scheduled training sessions on Tuesdays at 11:00 AM EST or Thursdays at 2:00 PM EST. If this time does not fit your schedule talk to our sales team to schedule the session at different time.

c. Online manuals: The product support manuals are available from the portal.

d. Telephone support: You can call and talk to ôBelyx support engineers to help resolve the technical issues

e. Online support using LogMeIn rescue: We can remotely login to your agents PC and troubleshoot the problems.

4. Ease of use in starting call centers

All you need is a Windows PC, Broadband internet connection and a set of good quality head phones. No additional equipment is needed. The agents in your call center can be located in multiple geographical locations and you can monitor them, listen in on calls and provide quality assurance even though they are not in same physical location.

5. Technical knowledge

A certain level of technical knowledge is helpful but not needed to make the make most out of ôBelyx. If you know your way around Internet, email and call centers you can start using our solution.

6. Processes

We have setup processes to help you start your call center quickly and for helping to troubleshoot issues. Our engineering staff has been in VoIP for more than 10 years with in-depth knowledge to help you resolve issues very quickly

7. How long to be up and running completely?

Service Providers

To install white labeled 3CLogic solution on your Linux general purpose servers in the data center with internet connection it takes us less than a week.

Retail Customers

For smaller call centers (less than 10 seats), some of our customers have started dialing in about two hours. These customers were seasoned call center managers who are familiar with the different aspects of call center solutions. Usually we recommend that you need to use the features for 2-3 days before completely getting familiarized with the solution and start to use advance features like barge-in on calls where the supervisor, call center customer are sitting in different location. In most of the cases ôBelyx works out of box (downloaded from website).

Please send your questions/comments to support@3clogic.com

For More Information To Visit This Site : http://www.obelyx.com

Designing your VoIP Call Center for Success

Decided on campaigns, deciding on infrastructure is next thing you need to look into and call center software that works with your business plan. Do you need to opt for auto or for predictive dialer that are available in market?

While an auto dialer helps you get on your feet at a cheaper cost but is it the most viable option?

What is a more viable option here? And how is an Auto dialer different from Predictive Dialer?

Auto dialer is a component that is built in call center software that allows you to auto dialing one on one basis of agents depending upon their availability.  Predictive dialer on other hand uses complex algorithms to ensure that simultaneous calls are dialed in to ensure higher talk time for agents. But then Predictive dialer usage should be dependent upon the quality of leads since different countries have stringent regulation on abandoned calls. Figuring out the quality of leads and its authenticity would take sometimes days and by that time you either fail in loosing a lot of business or your call center gets blacklisted by monitoring agencies.

Predictive dialers is market are either manual where you configure the dialing speed based on number of agents, country regulations and quality of leads or they are automated where the algorithms determine above parameter in few initial minutes’ and adjusts your predictive dialer to ensure high customer satisfaction.

Currently most of the call center solution offerings in market are based on manually adjusting the dialer. One unique call center Solution Company which is based on of Rockville Maryland called oBelyx decided to adopt both manual and automated predictive dialer into their solution which helps VoIP call centers to optimize their operations to ensure higher customer satisfaction and lower downtime between the calls.

Voip call center technology – bone or bane

VoIP technology is helping the mushrooming of call center technology all across the world. This is helping the call centers in reducing the cost and getting agents at lower cost with higher skill set. Most of the VoIP based call center technology are currently premise based solution where the IT systems implemented becomes more of a hindrance on time and cost effectiveness.

With recent advancement of VoIP, capable call center equipment like server and gateways are being replaced one third of cost with VoIP while  matching reliability levels of traditional telephony. VoIP based call center solutions help call centers see reduced call costs, lower churn and drastic reduction on agent and admin costs.

Obeylx, a VoIP based call center solution allows the call centers around the world to reap the benefits of VoIP at much lower call center equipment cost and turn around time. Obeylx helps agents to remotely log in and make calls using call center solution that is installed on their desktops. The supervisor has all the control to monitor agents both on real time and on their historical performance for geographically distributed agents. Obeylx call center technology platform helps call centers to service their customers better without burning hole in their pocket.

Empower your call center with Obelyx

Some contact center managers choose a call center solution based just on the cost to their company – but that is not always the main determinant of what makes a good call center solution. You need the structured process of selection to come up with the appropriate call center solution for your needs. And to determine appropriateness, you have to factor in the business needs of your organization, the risks that your business faces with each product on your short list of candidates, and who are the stakeholders who would be affected by your preferred call center solution. With this outline, you can now try to consider whether to opt for a hosted platform or an obelyx call center solution for your call center.

An obelyx call center solution is one that has been set up in your company facilities and uses hardware that is housed within company facilities. So your obelyx call center system would use in-house servers for data storage, which is pretty secure if you have also invested in a multiple-level security system. You need to keep your company facility very safe then and look out for risks that may hit it because majority of the data in your servers belong or concern your clients. Another advantage with an obelyx call center solution is that you can have the software package developer systematically customize the call center solution for the particular needs of your organization. There will also be some pre-existing systems in your company facility that could be merged with the obelyx call center solution of your choice.

Now, it is essential to know that which one is better for your organization, only you and your colleagues can fulfill that question rightly – because what is believed to be better for one call center may not be suitable for the others.

Set up your call center instantly with ôBelyx

The OBelyx hosted contact center solution is completely software-based and designed to be instant, on-demand and anywhere. Only a broadband Internet connection, and a PC and headset for each agent are needed.

Main features

1. Predictive and Auto Dialer Client
2. Automatic Lead Scanner
3. Agent Presence & Instant Messaging
4. Answering Machine and Fax Detection
5. Call Transfer, Hold, Conferencing
6. Bundled USA Local and Long Distance
7. Custom Call Scripting
8. Outbound IVR and Messaging
9. Click-to-Call-Back Client for Your Website
10. Call Disposition
11. Advanced Lead Management and Recycling
12. Multiple Do-Not-Call Lists
13. Call Recording an

Set up a new contact center account from the ôBelyx site login. Your new ôBelyx registration is activated instantly. Just download and install the requisite number of licensed ôBelyx software dialers on your agents’ respective PCs.

All you need is a PC, headset and broadband Internet to set up your contact center. ôBelyx constitutes hosting, data storage and remote calls in a protected environment. Add and delete seats according to seasonal demand. It’s a guarantee with ôBelyx.

With advent of ôBelyx one can relieve oneself from costly investments in tools and training, no more complicated contracts for support and maintenance. ôBelyx works for you, rather than of making you exert yourself to keep your contact center working. Concentrate on your promotions and take your bottom-line to pinnacle.

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