Why should ôBelyx be on top of your list for call center solutions?
By Ramana Reddy, Director, Service Delivery & Operations, 3CLogic
You are looking at multiple solutions to either start a ‘Greenfield’ call center or switch to lower cost solution. Here are the reasons why ôBelyx should on the top of your list of call center solutions:
1. Evaluating customer needs
We talk to you and advise you right in the beginning if ôBelyx fits your needs.
2. ôBelyx Trial
The 2 day pass (www.obelyx.com/2daypass) with access to all the features introduces you to the many benefits of ôBelyx. During the trial you can use the free 50 minutes package to call your leads and confirm the professional sound quality of the calls.
3. How we provide service delivery?
a. Demo: Our sales engineers will answer your questions about during the demo. Please contact the sales team (sales@3clogic.com) to schedule an online demo (30 minutes)
b. Training session: After you purchase the packages you can sign-up to join our scheduled training sessions on Tuesdays at 11:00 AM EST or Thursdays at 2:00 PM EST. If this time does not fit your schedule talk to our sales team to schedule the session at different time.
c. Online manuals: The product support manuals are available from the portal.
d. Telephone support: You can call and talk to ôBelyx support engineers to help resolve the technical issues
e. Online support using LogMeIn rescue: We can remotely login to your agents PC and troubleshoot the problems.
4. Ease of use in starting call centers
All you need is a Windows PC, Broadband internet connection and a set of good quality head phones. No additional equipment is needed. The agents in your call center can be located in multiple geographical locations and you can monitor them, listen in on calls and provide quality assurance even though they are not in same physical location.
5. Technical knowledge
A certain level of technical knowledge is helpful but not needed to make the make most out of ôBelyx. If you know your way around Internet, email and call centers you can start using our solution.
6. Processes
We have setup processes to help you start your call center quickly and for helping to troubleshoot issues. Our engineering staff has been in VoIP for more than 10 years with in-depth knowledge to help you resolve issues very quickly
7. How long to be up and running completely?
Service Providers
To install white labeled 3CLogic solution on your Linux general purpose servers in the data center with internet connection it takes us less than a week.
Retail Customers
For smaller call centers (less than 10 seats), some of our customers have started dialing in about two hours. These customers were seasoned call center managers who are familiar with the different aspects of call center solutions. Usually we recommend that you need to use the features for 2-3 days before completely getting familiarized with the solution and start to use advance features like barge-in on calls where the supervisor, call center customer are sitting in different location. In most of the cases ôBelyx works out of box (downloaded from website).
Please send your questions/comments to support@3clogic.com
For More Information To Visit This Site : http://www.obelyx.com
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